Handling Counseling-Related Phone Calls
Part of the ministry we do as church-based counselors—whether as pastors or lay counselors—may involve calling people. We might call simply to check up on the person (a ministry “touch”), to offer a brief word of encouragement or prayer, or to schedule a face-to-face meeting. But some phone contacts are different. The person you call for one of the brief reasons above proceeds to open up a more serious problem and might want to talk right then about more lengthy matters we should normally reserve for a face-to-face counseling session. Or he might initiate the call to speak with you about such a pressing problem. How should we handle those kinds of calls? Continue Reading →
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