Look Underneath

Looking Underneath

Have you ever been in a situation like this: you’re in a heated conversation with someone, and it is just the two of you in a room. In the middle of the argument, your cell phone rings or someone else enters the room—and in an instant, you change from being agitated and angry to being calm and sensitive!

Why are we able to change so quickly when there’s an audience? The answer to that question reveals something critical to the change process.

Roots, Shoots, and Engines

In the previous blog, we discussed how the warning light on the dashboard of a car is like our responses to life’s circumstances: it shows us that something is wrong. In this chapter, we want to get under the hood and see the engine that is driving the behavior. We want to find out why we are responding in a specific way.

What’s Under the Hood?

Why is all this is so important? Imagine again that you are driving down the road and you notice that the temperature gauge on your dashboard is running high. You know this is not good. So you stop at a mechanic, and he assures you that he can fix


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