Sorry, so the song tells us, seems to be the hardest word. And sometimes, I suppose, it is. But it’s not as if the word itself is hard to say. When we turn a corner and bump into someone, “sorry” can be out of our mouths almost instantly. The struggle comes when “I’m sorry” needs to communicate something more significant than a social faux pas. In those times, it can sometimes seem as if “sorry”…

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